Frequently Asked Questions

Everything you need to know about bringing the spirit of the North into your home.

What areas do you ship to?

We currently offer nationwide shipping across the UK and international delivery to select countries. All shipping costs are calculated at checkout based on your location and order weight.

How are your homeware products sourced?

We pride ourselves on supporting local talent. Every item in our collection is designed and crafted by independent artists and makers based in the North of England.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in their original condition and packaging.

How do I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.

Are your packaging materials eco-friendly?

Yes, we are committed to sustainability. We use recyclable cardboard, biodegradable packing peanuts, and paper tape to ensure your home goods arrive safely without harming the environment.

What should I do if my item arrives damaged?

In the unlikely event that an item is damaged during transit, please contact our customer service team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.